Transactive Memory Systems (TMS)
FreshFramework for understanding how teams collectively encode, store, and retrieve knowledge through specialized expertise and shared awareness.
Transactive Memory Systems theory explains how collaborative groups develop and maintain shared knowledge systems where members specialize in different domains and rely on each other's expertise. The framework describes three key processes: specialization (who knows what), credibility (who to trust for information), and coordination (how to access and combine knowledge). TMS is fundamental for understanding how teams leverage distributed expertise, coordinate complex tasks, and maintain institutional memory across time and personnel changes.